Delivery Information

UK delivery is FREE for orders of £40 and over. For orders below this threshold, delivery will cost a flat fee of £4.95 (including VAT).

We use the Royal Mail postal service - as well as other trusted couriers - to deliver our items. This means you'll receive your order as quickly as possible by a trusted delivery provider. We deliver within the UK only. Unfortunately, due to restrictions with our couriers, we are unable to ship items outside of the UK. We apologise for any inconvenience that this may cause.

When will my order be dispatched?

The Steel Step Stool with Handrail is usually delivered between 1 and 3 working days after placing your order by Royal Mail. For orders placed before 2:00pm, Monday to Friday (excluding bank holidays), your order will be dispatched the same day. All other orders will be dispatched the following working day.

If you'd like up-to-the-minute delivery information about your order and delivery expectation, please contact us and we'll be happy to help you as much as we can. The team are available between 9:00am and 5:00pm, Monday to Friday (excluding Bank Holidays and Christmas).

Returns Information

We hope you're delighted with your order from WalkingSticks.co.uk, but we understand that sometimes there may be a reason why you'd like to return an item to us. We aim to make this returns process as simple as possible.

30 days returns policy for peace of mind

Most products on the website have a 30 days returns policy. This means that you have 30 days from the day you receive your order to inform us if you'd like to return an item that's unsuitable.

Before returning any item, please contact our team by email at helpdesk@walkingsticks.co.uk or by telephone on 020 7501 0591. We'll then provide you with a returns authorisation number and full details of how and where to return your item(s). This returns number helps us process your return as quickly as possible. Items returned without a returns number may take longer to process.

Unwanted or unsuitable item exchanges and refunds

We want you to be happy every time you shop with us, but sometimes a product might not be what you were expecting or just isn't right. You may wish to return your product for an exchange or a refund. That's no problem at all, but first we need to give you a returns authorisation number. This helps us process your return as quickly as possible. Without this number, it may be more difficult to process your return.

You can obtain your returns authorisation number and returns address from our team by calling us. Tell us whether you'd like to exchange your product for an alternative, or if you'd like a full refund. You can contact our team in the following ways:

• Call us on 020 7501 0591
• Email us at helpdesk@walkingsticks.co.uk
• Write to us at Walking Sticks, Unit 6, Union Court, Union Road, London, SW4 6JP
• Fill in a cancellation form (please see our Terms & Conditions to download the form)

For more information, please view our full returns policy.