What is VAT relief?

Certain items on our site are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 20%. The product description will normally state whether the product is available free from VAT, but if you'd like to check its availability, please contact our team on 020 7501 0591 who'll be happy to help.

Claiming VAT relief - at checkout

If you're eligible for VAT relief (see below for more details), you can claim VAT relief quickly and easily while placing your order on our website. To do this, please follow the steps outlined below.

1) Select your item(s)

To start, simply add whichever products you'd like to your shopping basket. Please note, not every product is eligible for VAT relief.

2) Select VAT relief from the basket

Once you're happy you have everything you need, you can proceed to the shopping basket. Here, underneath each product that is eligible for VAT relief, you will find a checkbox that you must select to claim VAT relief (please see the screenshot of the shopping basket below). Once this box has been ticked, the VAT will automatically be removed from this item.

Please note, if you're buying multiple items you'll need to tick EACH checkbox for each item. If a product does not have a checkbox, it's currently not eligible for VAT relief.

3) Complete our VAT relief Form during checkout

Once you've selected your items and confirmed that you would like VAT relief, you can continue to the checkout. After entering your personal and delivery details, you will then be directed to a page featuring a form to complete in order to claim VAT relief. Once this form is completed, simply continue to the payment page and place your order.

Please note, this process may differ slightly if checking out via PayPal.

Please take care when completing the VAT form, as errors or missed fields can delay the processing of your order.

Claiming VAT relief - after placing your order

If you've placed an order without claiming VAT relief during the checkout process, you're still able to make the claim afterwards. To do this, please fill in the VAT exemption form found here.

Who can claim relief from VAT?

If you're disabled or have a chronic medical condition, you're eligible to claim relief from VAT. There's no need to register with HM Revenue and Customs. Simply fill in the VAT relief form and send it to us.

A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document can be found here. The reference for this document is Notice 701/7 (August 2002).

Can I claim VAT relief on behalf of someone else?

Yes, however the person you're claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website. When claiming on behalf of another, please state your name and phone number along with the name of the person you are claiming for.

Delivery Information

UK delivery is FREE for orders of £40 and over. For orders below this threshold, delivery will cost a flat fee of £4.95 (including VAT).

We use the Royal Mail postal service - as well as other trusted couriers - to deliver our items. This means you'll receive your order as quickly as possible by a trusted delivery provider. We deliver within the UK only. Unfortunately, due to restrictions with our couriers, we are unable to ship items outside of the UK. We apologise for any inconvenience that this may cause.

When will my order be dispatched?

The Height Adjustable Standard Wheeled Walking Frame is usually delivered between 1 and 3 working days after placing your order by Royal Mail. For orders placed before 2:00pm, Monday to Friday (excluding bank holidays), your order will be dispatched the same day. All other orders will be dispatched the following working day.

If you'd like up-to-the-minute delivery information about your order and delivery expectation, please contact us and we'll be happy to help you as much as we can. The team are available between 9:00am and 5:00pm, Monday to Friday (excluding Bank Holidays and Christmas).

Returns Information

We hope you're delighted with your order from WalkingSticks.co.uk, but we understand that sometimes there may be a reason why you'd like to return an item to us. We aim to make this returns process as simple as possible.

30 days returns policy for peace of mind

Most products on the website have a 30 days returns policy. This means that you have 30 days from the day you receive your order to inform us if you'd like to return an item that's unsuitable.

Before returning any item, please contact our team by email at helpdesk@walkingsticks.co.uk or by telephone on 020 7501 0591. We'll then provide you with a returns authorisation number and full details of how and where to return your item(s). This returns number helps us process your return as quickly as possible. Items returned without a returns number may take longer to process.

Unwanted or unsuitable item exchanges and refunds

We want you to be happy every time you shop with us, but sometimes a product might not be what you were expecting or just isn't right. You may wish to return your product for an exchange or a refund. That's no problem at all, but first we need to give you a returns authorisation number. This helps us process your return as quickly as possible. Without this number, it may be more difficult to process your return.

You can obtain your returns authorisation number and returns address from our team by calling us. Tell us whether you'd like to exchange your product for an alternative, or if you'd like a full refund. You can contact our team in the following ways:

• Call us on 020 7501 0591
• Email us at helpdesk@walkingsticks.co.uk
• Write to us at Walking Sticks, Unit 6, Union Court, Union Road, London, SW4 6JP
• Fill in a cancellation form (please see our Terms & Conditions to download the form)

For more information, please view our full returns policy.