Delivery Information
We know how important it is to receive your goods as quickly as possible, and this is especially true for products like walking sticks, which can be crucial to daily life. Every care is taken to ensure your order reaches you as quickly as possible.
Delivery Fees
UK delivery is FREE for orders of £40 and over. For orders below this threshold, delivery will cost a flat fee of £4.95 (including VAT).
| Order total | Delivery fee |
|---|---|
| Up to £39.99 | £4.95 |
| £40 and over | FREE |
We use the Royal Mail postal service - as well as other trusted couriers - to deliver our items. This means you'll receive your order as quickly as possible by a trusted delivery provider. We deliver within the UK only. Unfortunately, due to restrictions with our couriers, we are unable to ship items outside of the UK. We apologise for any inconvenience that this may cause.
Some larger or heavier orders will be couriered to Northern Ireland, Scottish Highlands or UK offshore islands. In these cases, we may need to contact you to arrange for a courier supplement charge, but only if your order is one that requires a courier and you live in Northern Ireland, Scottish Highlands or UK offshore islands.
When will my order be dispatched?
We're focused on ensuring you receive your item as quickly as possible and the majority of orders placed before 2:00pm (excluding Sundays and Bank Holidays) are dispatched the same day by Royal Mail post or courier.
If you'd like up-to-the-minute delivery information about your order and delivery expectation, please contact us and we'll be happy to help you as much as we can. The team are available between 9:00am and 5:00pm, Monday to Friday (excluding Bank Holidays and Christmas).
Contact us...
Our customer care team can be contacted by telephone on 020 7501 0591 or by email at helpdesk@walkingsticks.co.uk. Alternatively, please fill in the contact form below and a member of our team will respond as soon as they can.