What is VAT relief?

Certain items on our site are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 20%. The product description will normally state whether the product is available free from VAT, but if you'd like to check its availability, please contact our team on 020 7501 0591 who'll be happy to help.

Claiming VAT relief - at checkout

If you're eligible for VAT relief (see below for more details), you can claim VAT relief quickly and easily while placing your order on our website. To do this, please follow the steps outlined below.

1) Select your item(s)

To start, simply add whichever products you'd like to your shopping basket. Please note, not every product is eligible for VAT relief.

2) Select VAT relief from the basket

Once you're happy you have everything you need, you can proceed to the shopping basket. Here, underneath each product that is eligible for VAT relief, you will find a checkbox that you must select to claim VAT relief (please see the screenshot of the shopping basket below). Once this box has been ticked, the VAT will automatically be removed from this item.

Please note, if you're buying multiple items you'll need to tick EACH checkbox for each item. If a product does not have a checkbox, it's currently not eligible for VAT relief.

3) Complete our VAT relief Form during checkout

Once you've selected your items and confirmed that you would like VAT relief, you can continue to the checkout. After entering your personal and delivery details, you will then be directed to a page featuring a form to complete in order to claim VAT relief. Once this form is completed, simply continue to the payment page and place your order.

Please note, this process may differ slightly if checking out via PayPal.

Please take care when completing the VAT form, as errors or missed fields can delay the processing of your order.

Claiming VAT relief - after placing your order

If you've placed an order without claiming VAT relief during the checkout process, you're still able to make the claim afterwards. To do this, please fill in the VAT exemption form found here.

Who can claim relief from VAT?

If you're disabled or have a chronic medical condition, you're eligible to claim relief from VAT. There's no need to register with HM Revenue and Customs. Simply fill in the VAT relief form and send it to us.

A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document can be found here. The reference for this document is Notice 701/7 (August 2002).

Can I claim VAT relief on behalf of someone else?

Yes, however the person you're claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website. When claiming on behalf of another, please state your name and phone number along with the name of the person you are claiming for.